Frequently Asked Questions (FAQ)

About Tidez & products

Tidez was born from a passion for surfing, Bali, and the accompanying lifestyle. This surfing paradise exudes adventure and boasts some of the world's best surf spots. Back in the Netherlands, we wanted to capture that atmosphere at home. Thus, Tidez was created: handmade, decorative wooden surfboards in retro style, straight from Bali.

The decorative surfboards from Tidez are handmade and painted in Bali. They are crafted from high-quality teak wood and finished with a matte varnish for protection.

Bali has a rich tradition and craftsmanship in working with wood, which is reflected in the quality and finish of each board. Thanks to the tropical climate, the conditions are ideal for shaping, painting, and drying the wood.

We work exclusively with responsibly sourced, legal, and sustainable wood. Our surfboards are FLEGT-certified, meaning the wood's origin meets strict European sustainability standards. This way, you not only bring home a stylish product but also make a conscious choice.

Yes. All our surfboards are handmade from sustainable teak wood sourced from responsibly managed forests. We only use wood that is FLEGT-certified. This European certification guarantees that the wood is harvested legally and sustainably, meeting strict environmental standards.

Additionally, the boards are produced in small batches in Bali, with attention to quality, craftsmanship, and fair working conditions. By choosing a Tidez surfboard, you're bringing home not only a stylish but also a conscious product.

Yes, all our designs are hand-painted on the wood. Only the pattern of the Brown Kiwi — inspired by the graceful lines of the Maori style — is applied with high-quality stickers. This is due to the extremely fine details that cannot be painted by hand with exact precision.

Our smallest variant, the keychain (10 cm), is not hand-painted but printed. Due to its small size, this is the best way to convey the design clearly and sharply.

The 160cm is full-sized and makes a real statement in your interior or garden. The 60cm version is more compact, perfect for smaller spaces or to combine in a surf wall. The 10cm keychain is a miniature version of the design — ideal for on the go or as a gift.

The surfboards are relatively light despite their solid appearance. They are made from teak wood: a strong, durable type of wood with a warm appearance, which is naturally not extremely heavy.

The 160cm variant weighs about 4 kg and is easy to lift and hang. The 60cm board weighs approximately 200 grams and is light enough to easily move or combine with other designs in a surf wall.

Yes, our boards can be used both indoors and outdoors. They are made from sustainable teak, a wood known for its weather resistance. Thanks to the protective matte lacquer, they are well protected against moisture and temperature fluctuations.

All Tidez surfboards have two hanging hooks on the back, allowing you to hang them both horizontally and vertically. Want extra sturdiness or a sleeker presentation? Then use our Wall Brackets. For floor placement, you can use our Board Stand.

Yes, each Tidez surfboard is equipped with two hanging hooks on the back, allowing you to mount the board on the wall both horizontally and vertically.

For an extra sleek horizontal presentation, you can also opt for our Wall Brackets — wooden brackets that ensure a sturdy and stylish wall mounting.

Absolutely! The surfboards and keychains are unique gifts for interior, surfing, or travel enthusiasts. Tip: the 60cm or keychain are perfect as a stylish and original gift.

The keychains are based on our surfboard designs and are printed with high precision instead of hand-painted. Due to the small size (10 cm), printing is the best way to bring out the details effectively.

Our Wall Brackets and Board Stands are made from teak wood, just like the surfboards, in a style that perfectly matches the natural and warm character of the boards.

Absolutely! Although our boards look best on the wall or upright in the stand, you can also lay them flat — for example, on a low cabinet, shelf, or table.

Yes, all our decorative surfboards are completely handmade in Bali, Indonesia. We collaborate with local artisans who have mastered the craft for generations.

Ordering & shipping

With us, you can pay flexibly using iDEAL, PayPal, Klarna, bank transfer, credit card, or Bancontact. Choose the payment method that suits you best and enjoy a safe and easy shopping experience!

All products listed in the shop are immediately available from our warehouse in the Netherlands. The current stock status is always shown with the product.

Your surfboard is carefully packed in protective material and sturdy cardboard, ensuring it arrives safely and undamaged. We pay a lot of attention to the packaging to prevent damage during transport.

Want extra assurance? At checkout, you can add shipping insurance for €5. This fully covers you in case of transport damage. We recommend this option, especially for orders of larger items like the 160cm surfboards.

Delivered within 1–4 business days throughout Europe! Enjoy fast and reliable shipping across all of Europe — how great is that? Click here for the shipping time to other countries.

Certainly! Once your order has been shipped, you will receive a track-and-trace number to follow your package. You can also track your order via our tracking page, so you always know exactly when your product will arrive.

Our customer service is available from Monday to Friday, from 9:00 AM to 6:00 PM. We strive to answer all your questions within one business day, so you quickly get the help you need.

Want to place a large order? Request a free customized quote via info@tidez.nl.

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Did you make a mistake in your address? Contact us as soon as possible at info@tidez.nl. If your order has not yet been shipped, we will adjust it for you immediately.

Returns & service

We stand behind the quality of our products. If for any reason you are not satisfied with your purchase, please feel free to contact us. We offer a 30-day money-back guarantee. We’re only satisfied when you are. 100% satisfaction guarantee for risk-free online shopping!

Contact our customer service as soon as possible with a description and photo of the damage. We will provide a quick solution, such as an exchange or refund.

Yes, you can easily return your order within 30 days of receipt. Make sure the items are unworn and returned in their original packaging. You can request a return by emailing us at info@tidez.nl or by filling out the contact form. For more information, you can consult our return conditions.

Once we have received your return, we will process it within 3 to 5 business days. After that, you will automatically receive a notification and (if applicable) a refund via your original payment method.

Our optional shipping insurance of €5 covers damage during transport. If your board is damaged upon arrival, we will immediately arrange a replacement or suitable solution — hassle-free.

Yes, you can exchange an unused board for another design within 30 days. Just send us a message to initiate the exchange process. Shipping costs for the return and new shipment are at your own expense.